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Customer Care

At Rubicon Global, we pride ourselves on the quality of our customer service. Each of our customers receive a Customer Advocate team focused solely on their business so they can feel secure in knowing that no matter the time of day, someone is always available. Customer Advocates at Rubicon Global closely monitor our customers’ waste streams to ensure that timely and efficient service is taking place. Every customer also receives a team of Financial Advocates, whose job is dedicated to scrutinizing every invoice, ensuring there are no mistakes or unjustified fees.

Each of our customers receive a Customer Advocate team focused solely on their business so they can feel secure in knowing that no matter the time of day, someone is always available

Employee Education and Engagement

An implementation strategy for total employee participation is an integral part of making waste diversion successful. This means that all employees and stakeholders are aware of the goals set forth and have an understanding of their role in the process. Rubicon Global creates roadmaps for your team which include customized employee education, an outline of company objectives, suggested employee incentives and standardized processes. Rubicon Global’s strategy for employee engagement will help your company communicate its waste diversion goals, create transparency and facilitate stakeholder buy-in.