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Public Policy
Blog Writer/Editor
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BLOG WRITER/EDITOR

Location:

New York

 

Description:

Reporting to the Director of Communications, the Rubicon Blog Writer/Editor (Blogger) is a newly created role, and will help drive the strategic vision, agenda and content for Rubicon’s rapidly growing blog.  The role will help build a strategy that will section out the blog to cover areas such as technology, sustainability, waste and recycling, smart cities, corporate development and culture, tied back to thought leadership and demand generation needs.  

 

The Blogger must work as the ‘traffic cop’ for the generation of content for the site, but also serve in a role of ghostwriting content for executives that can be leveraged not only for the blog, but for external op-ed and byline pieces as well. He or she will bring writing, editing, creative thinking, and technical skills, along with communication, leadership, and organizational skills, and the ability to work with multiple groups within Rubicon including Leadership, Marketing, Sales and Corporate Communications.  

 

Responsibilities:

Strategizing with the Director of Communications: the Blog Writer will work closely with Corporate Communications, as well as Marketing, Sales and Leadership to set and understand the goals for the blog, create the blog style guide, and determine types of (ghost)writers that they want to contribute content. 

 

Creating and managing the editorial plan and calendar: The Blog Editor will be responsible for helping develop the editorial plan, as well as the creation and management of the editorial calendar, including helping to choose topics and content areas. 

 

Overseeing SEO implementation: Understand the search engine optimization (SEO) goals for the blog and make sure all content is optimized for search, based on those goals - especially in collaboration with the Marketing team. 

 

Writing and editing content: All content submitted for publication on the blog is reviewed, edited and approved - working with the Director of Communications - by this function.  Content can (and should) be leveraged for external sources such as bylined articles and op-ed pieces that can also be leveraged by the blog.  

Preferred Experience/Qualifications:

  • Bachelor's degree in Communications, English or Creative Writing
  • Excellent writing abilities
  • Ability to manage multiple projects at once
  • Ability to meet deadlines and adapt to breaking news on the fly
  • 3-5 years of experience in drafting and developing content
  • Knowledge of SEO strategies a plus
  • Have an interest in sustainability, the environment and technology issues

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Sustainability Manager
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Description:

The Sustainability Manager will possess deep subject matter expertise in the areas of sustainability, circular economy, and zero-waste best practices.  The role will focus on upstream waste mitigation efforts including employee education, sustainable packaging and procurement leadership, and identifying and executing on projects that demonstrate holistic circular economy and closed loop principles.  Key responsibilities include: developing the go-to-market plan for the RUBICONMethod, Rubicon’s six step waste reduction and recycling program; project managing the development of Rubicon’s first annual sustainability and impact report; identifying strategies to address sustainable packaging, material reuse, and sustainable procurement, and partnering with customers and sustainability stakeholders on their circular economy objectives.  

Required Experience/Qualifications:

  • Experience in material reduction and reuse best practices preferred
  • Effective as a collaborator in complex internal & external organizations
  • Experience in the technology industry is a plus
  • Success in writing proposals, memos, and business cases
  • Understanding of environmental metrics and reporting (CDP, GRI, DJSI, etc.)
  • Excellent oral, facilitation and written (email and PPT) communication skills
  • Demonstrated ability to develop business and present to a client or customer, stakeholder, and/or senior company executives
  • Strong organizational skills, demonstrated ability to lead teams through a complex and ambiguous task
  • Proven experience in managing, tracking, and successfully executing projects
  • Robust understanding of financial, environmental, and societal implications of business decisions
  • Ability to prepare reports, quotes, and proposals in a timely and effective manner
  • Strong knowledge of Project Tracker and MS Office, including Word, Excel, PowerPoint and Outlook

Preferred Experience/Qualifications:

  • 4 Year Undergraduate Degree; MBA or master’s in environmental studies preferred
  • 6-8 years of experience leading environmental and sustainability efforts within an organization
  • Strong business writing skills and data analytic capabilities
  • Customer facing and business development experience
  • Compelling presentation creation and delivery

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Customer Success
Customer Relationship Manager
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CUSTOMER RELATIONSHIP MANAGER

Description:

Customer Relationship Manager owns the customer relationship.  This includes ensuring contract compliance and fostering a strong working relationship.  With the support of Rubicon’s Internal Stakeholders and their Customer Advocate they ensure contract compliance including adherence to and reporting on Key Performance Indicators and Projects required by the Customer.  They are also responsible for revenue growth and margin improvement.    

Responsibilities:

  • Contract Compliance
    • Ensure that all Service Level Agreements and Statements of Work are met
    • Ensure that all invoicing is accurate and timely (this includes Shared Savings and/or Gain Share Management/Baseline Data)
    • Ensure that all CPI increases are executed
  • Project Management
    • Rightsizing
    • Diversion Programs
    • Load Optimization
  • Reporting
    • Service Activity
    • Key Performance Indicators
  • Assist with the preparation and presenting of Customer Business Reviews
  • Track progress towards cost savings and landfill diversion goals
  • Produce change of service requests to customer for approval
  • Update project trackers that are shared with key customer stakeholders
  • Submit weekly updates to customer via email
  • Conduct Site Audits at customer facilities to determine proper equipment and services to help customer achieve their sustainability goals

Preferred Experience/Qualifications:  

  • Bachelor’s degree 
  • Demonstrated project execution experience
  • Demonstrated ability to manage a large customer account
  • Experience managing a team of 8-10+ representatives
  • Customer service experience, enthusiasm and a passion to assist others
  • Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners    
  • Excellent experience generating requested reports per customer request
  • Must be available to be on call as required on weekends and holidays
  • Interest in the environment and sustainability

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Customer Success Manager
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CUSTOMER SUCCESS MANAGER

Description:

The Customer Success Manager provides operational and strategic guidance to the Customer Success Specialists. This includes ensuring service level contract compliance and management of the SharePoint ticketing system.  This leader must be willing to take risks, identify both operational and technology solutions that meet both Rubicon’s goals and KPI’s as well as our customers.

 

This role requires strong leadership, technical acumen, time management, and communication skills. Not only will you be directly responsible for keeping Rubicon’s customers happy and productive by providing effective customer service for all customers, but you will also have a team of talented individuals looking for your guidance to help them reach their goals and grow in their careers. In this role you’ll serve as a player and coach where you’ll be expected to lead by example. Some of your day-to-day responsibilities will include: Answering inbound calls, entering and processing service requests, scheduling services, and communicating with customers regarding their requests.

 

As a Manager, you will communicate openly and regularly with your team members about their performance, aspirations, and well-being. Your exemplary character, passion, and solution-driven orientation will benefit Rubicon’s customers and inspire the team.

Location: Atlanta, GA

Responsibilities:

  • Serve as a strategist and coach, helping your team remove every barrier to work transformation a customer may face.
  • Develop and communicate vision & expectation levels to unit by ensuring that all service level agreements and statements of work are met
  • Create harmonious working environment, train and mentor staff and motivate all team members to perform efficiently through feedback and training development
  • Assist senior management to analyze financial data and recommend changes if required
  • Monitor and review project activities and ensure its completion within scheduled time and budget
  • Support process improvement initiatives to achieve financial goals
  • Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
  • Develop call center systems by developing customer interaction and voice response systems, and voice networks; developing and executing user acceptance test plans; planning and controlling implementations
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Working cross-functionally with Sales, Finance, and other internal teams to solve problems and to meet client goals
  • Ensure same day resolution of all incoming requests (via email, phone and portal)
  • Prepare daily KPI reports for Operations Meetings and Metrics Board
  • Establish and implement rotation schedules for departmental coverage
  • Portal Training/Updates
  • Client Satisfaction Surveys

Required Experience/Qualifications:

  • Bachelor’s degree
  • 2+ years of experience managing a team with at least 3-5 direct reports
  • Proven experience in managing, tracking, and successfully executing projects
  • Customer and vendor service experience, enthusiasm and a passion to assist others
  • Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, and business partners
  • An entrepreneurial, self-motivated and an ambitious mentality; adaptable to role extending past traditional functions
  • A strong work ethic, collaborative and flexible mentality with a hunger to learn

Preferred Experience:

  • Previous experience in a customer facing role

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Customer Success Specialist
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Customer Success Specialist

The Customer Success Specialist (CSS) processes inbound customer service requests and inquires via phone, e-mail and Internet portals. The CSS is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

Essential Functions:

  • Provides timely and accurate information to inbound customer service requests
  • Processes customer service requests according to established department policies and procedures
  • Provides timely feedback to the company regarding service failures or customer concerns

Day to Day Activities:

  • Answer incoming phone calls, manage E-mail and other web based systems (Portals)
  • Enter Service Requests into SharePoint based ticket system
  • Enter Orders into CRM (Caesar)
  • Schedule services with service partners
  • Follow up throughout the life of existing tickets – confirm resolution
  • Update different Portals with status of Service Requests
  • Outbound confirmation calls and emails
  • Report escalations to Escalation Management Team
  • Keep the customer informed about Ticket status
  • Administrative tasks as needed

Competencies:

  • Customer/Client Focus – Passion for Customer Care
  • Problem Solving/Analysis – Focus and enthusiasm to solve customer issues
  • Time Management – Strong organizational skills
  • Call Management – Call forwarding, conference calls
  • Communication Proficiency – Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners
  • Teamwork Orientation – Able to work with others in a productive way
  • Ability to multitask
  • Ability to think logically

Preferred Education and Experience:

  • Bachelor’s degree
  • 2+ years of experience in a professional setting
  • Customer service experience in high volume call center
  • Computer experience
  • Knowledge of industry related terms, concepts, and technologies

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Finance
Senior Financial Accountant
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Reporting to the Assistant Controller, the Senior Financial Accountant (“SFA”) is a key member of the Accounting and Finance Department, and a critical member of the financial accounting and financial reporting functions of the business. The SFA plays an integral part in the organization’s operations and month-end close process. In addition, the SFA will prepare key financial reports that will be distributed to senior management. The individual in this role is a detail-orientated, extremely thorough, very diligent and enjoys working in a fast-paced, high growth environment.

Summary / General Description:

  • Prepares and analyzes monthly account reconciliations including prepaid expenses, capitalized software and technology-related expenditures along with fixed assets, and various accrual accounts;
  • Prepares revenue segment estimates based on operational data and delivers meaningful financial analysis reconciling actual customer/revenue segment margins to estimated revenue projections;
  • Prepares related revenue and revenue-driving operational information, performance metrics, analysis and reports within functional area;
  • Prepare account reconciliations to support month-end revenue-related duties;
  • Prepares and posts journal entries;
  • Collaborates and shares responsibility in facilitating and completing month-end close procedures to prepare consolidated financial statements in accordance with US GAAP;
  • Contributes and proactively leads the monthly financial reporting efforts to the Controller and CFO;
  • Performs analytical review and monthly expense analysis for pre-determine income statement accounts and partners with FP&A team to investigate budget to actual variances;
  • Partners with the business unit leaders responsible for the SG&A expenses develop cashflow forecasts and to report actual spend;
  • Lead the department’s day-to-day treasury efforts by reporting daily cash balances, short-term cash projections, including funding needs and sources of funds;
  • Lead the organization’s state sales tax compliance efforts by filing returns and managing processes and calculating taxes owed, if any; comply with tax requirements around payment and reporting;
  • Responds timely to requests for information/reports and gathering related documentation from internal/external auditors and company management in various departments.
  • Participate in department or cross functional projects/initiatives;
  • Updates job knowledge by keeping current with financial regulations and accepted practices; participating in educational opportunities; reading professional publications; maintaining personal networks.

Required Experience/Qualifications:

  • Bachelor’s or higher degree in Accounting or Finance
  • 2-5+ years accounting/finance experience; CPA preferred, or on CPA track
  • Public accounting experience (either Big 4 or regional firm) highly desirable
  • High level of accounting skills including GAAP and consolidating statements and accrual accounting
  • Highly detail oriented and organized in work and ability to meet assigned deadlines
  • Ability to act and operate independently
  • Strong analytical skills with high proficiency in Excel and exposure to FP&A
  • Ability to work cooperatively and collaboratively with all levels of employees, and management to maximize performance, creativity, problem solving, and results

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace

Apply Now

Information Technology
Sr. Data Scientist
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We are seeking a Sr. Data Scientist to join our team that’s tasked with propelling and enhancing data-driven investment initiatives.

You will explore a breadth of challenges, identifying timely and unique data sets, diving deep into a diverse set of data domains, visualizing and exploring underlying data drivers, and developing data set features and forecasts. 

 

Duration: Full-time

Location: Atlanta, Georgia

 

Key Responsibilities:

  • Develop machine learning models.
  • Dive into large, complex real-world datasets and produce innovative analysis and predictive models.
  • Conduct statistical analysis of big data to develop insights from the measured performance metrics, and contribute to root cause analysis and resolution of identified performance gaps
  • Propose and prioritize changes to reporting and create additional metrics and processes based on program changes and customer requirements
  • Contribute to idea generation for additional process improvements and automation

Preferred Experience/Qualifications:

  • 6 – 8 years of hands on industry experience creating deep learning models.
  • BS, MS or PhD in Computer Science, Mathematics, Engineering, etc.
  • Experience applying statistical methods (distribution analysis, classification, clustering, etc)
  • Strong, hands on coding skills with data frames – platforms include Python, R.
  • Experience in RestAPI development.
  • Proven statistical skills and an ability to use hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses
  • A clear passion for learning new business analysis techniques independently and continuously
  • Understanding of BI best practices/methodologies, relational database management concepts, dimensional data modeling, data warehouse concepts and reporting techniques
  • Ability to work directly with end users to ensure results meet their needs
  • Strong interpersonal skills, capable of writing recommendations and interacting with company personnel on complex topics
  • Ability to present clear, concise reporting on concurrent projects and issues
  • Effective verbal and written communication skills

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Questions?
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