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Sales
Account Executive
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Rubicon Global is a rapidly growing, well-funded tech company with a cloud-based platform disrupting the waste management industry.

About the Position:

Businesses that partner with Rubicon Global come in all shapes, sizes and market caps. Our SMB Account Executives are a critical arm of Rubicon’s sales organization penetrating a $900 billion global market. Scaling to capture more of the SMB market is critical to driving our expansion. This is an incredible opportunity for someone who wants to get in on the ground floor of a huge sales team in Atlanta.

  • Base salary of $35,000 + uncapped commission, with on-target performance metrics, puts you on track for $55k earnings first year

What you’ll do:

  • Build and maintain a full sales pipeline from prospecting to close in a defined territory through cold-calling
  • Educate customers on service differentiation, pricing, training and value-added during the sales process
  • Anticipate how decisions are made and persistently explore customers’ business needs
  • Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction
  • Maintain a high level of integrity, commitment, and trust to exceed expectations in sales and retention of customer accounts

What you’ll need:

  • The cognitive horsepower to demonstrate in-depth knowledge of Rubicon's products and services, applying that knowledge appropriately and effectively in selling situations
  • The hunter’s instinct: you don’t simply work hard---you seize ownership
  • Ability to be a team player and thrive in a high-activity work environment
  • A zest for learning: you’re always open to constructive criticism and agree that “good enough” is the enemy of “great”
  • 6 months - 3 years of B2B sales experience
  • Cold-calling experience
  • College degree (preferred)

About Our Benefits:

  • We offer employee benefits premiums that are 100% company paid
  • Company matching 401(k) plan
  • Community engagement/Volunteering at work opportunities

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

 

Apply Now

Director, Inside Sales - SMB
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SALES DIRECTOR – INSIDE SALES - SMB

Description:

The Sales Director – INSIDE SALES is responsible for directing all sales activities within the INSIDE SALES and ensuring the growth of the INSIDE SALES sales channel on a month to month and quarter to quarter basis.  Sales Director – INSIDE SALES will oversee and lead all recruiting, onboarding, training and strategy efforts for the INSIDE SALES team while working closely with the VP/Head of SMB Sales.

Summary / General Description:

  • Devising and implementing INSIDE SALES sales strategy.
  • Sets, manages and is held accountable to key performance indicators.
  • Meeting with the sales managers on a regular to assess INSIDE SALES performance against KPI’s.
  • Presenting sales results to members of the ELT on a monthly basis.
  • Overseeing performance management of INSIDE SALES sales staff and management.
  • Working closely with sales reps in order to secure large accounts.
  • Implementing a variety of new business initiatives to drive sales.
  • Ensuring the organization has an effective sales training program.
  • Negotiating agreements for contracts with customers and ensuring commerciality.
  • Implementing an effective sales pipeline and lead tracking process.
  • Ensuring the CRM is being used effectively and provides a competitive advantage.
  • Implementing best practice in sales techniques throughout the department.

Preferred Experience:

  • 3-5 years Sales and Sales Leadership experience
  • 2-3 years of Inside Sales and/or Call Center Sales Experience
  • Proven track record of sales growth leadership success
  • Start Up experience preferred
  • Microsoft Office Expert proficiency required
  • Salesforce CRM experience preferred
  • Bachelor’s Degree Required

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Enterprise Sales Support Manager
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ENTERPRISE SALES SUPPORT MANAGER

Rubicon Global is currently looking for a Enterprise Sales Support Manager to help support our new business sales teams. As a Sales Support Manager, you will enjoy a competitive salary, matching 401(k) plan, and employee benefits premiums that are 100% company paid.

Primary Responsibilities:

  • Supports functions essential to sales force productivity including market analysis, planning, reporting, sales process optimization, and sales program implementation
  • Quarterback standardized proposal management, large-deal review, and RFP processes for high-priority sales
  • Ensure objectives and priorities are aligned across internal and external stakeholders, facilitating sales-focused customer solutions
  • Assist with the development of tools for sales enablement such as buyer personas, sales playbooks and/or guided selling templates using customer analytics, account and competitor insights
  • Break down internal barriers in selling processes and develop strategies to improve selling efficiency
  • Drive adoption and utilization rate of Rubicon technology and Sustainability solutions
  • Critically analyze and/or improve the effectiveness of sales training programs/initiatives to meet the expectations of the organization (leaders and other stakeholders)
  • Monitor recurring issues with tools and/process & identify areas of improvement. Provide data and administrative support to the sales team to maximize efficiency
  • Lead special projects and change management efforts to drive business objectives, best-practice sharing and process standardization

Required Experience / Qualifications:

  • Excellent written communication skills
  • Successful track record supporting B2B sales teams
  • Excellent at identifying and analyzing critical information and make recommendations based on conclusions
  • Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
  • Demonstrated ability as a strategic thinker with ability to influence others to drive change
  • Highly organized and able to handle a high volume of programs and priorities
  • Proven ability to sift through data with impeccable attention to detail
  • Bachelors Degree

Preferred Experience:

  • Technical systems experience with Salesforce.com and related sales and marketing tools is highly desired
  • Experience in supporting sales organizations, processes, and strategy as a trusted advisor to sales leadership
  • Demonstrated expertise and success in sales. Past sales recognitions in a high growth environment (Quota achievement, President Club winner, etc.)
  • 5+ years of relevant experience across multiple departments to include operations, strategy, analytics, sales process, and finance
  • 3+ years Sales Operations / Sales Enablement specific experience

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Inside Sales Representative
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Rubicon Global is a rapidly growing, well-funded tech company with a cloud-based platform disrupting the waste management industry.

About the Position:

Businesses that partner with Rubicon Global come in all shapes, sizes and market caps. Our SMB Account Executives are a critical arm of Rubicon’s sales organization penetrating a $900 billion global market. Scaling to capture more of the SMB market is critical to driving our expansion. This is an incredible opportunity for someone who wants to get in on the ground floor of a huge sales team in Atlanta.

  • Base salary of $35,000 + uncapped commission, with on-target performance metrics, puts you on track for $55k earnings first year

What you’ll do:

  • Build and maintain a full sales pipeline from prospecting to close in a defined territory through cold-calling
  • Educate customers on service differentiation, pricing, training and value-added during the sales process
  • Anticipate how decisions are made and persistently explore customers’ business needs
  • Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction
  • Maintain a high level of integrity, commitment, and trust to exceed expectations in sales and retention of customer accounts

What you’ll need:

  • The cognitive horsepower to demonstrate in-depth knowledge of Rubicon's products and services, applying that knowledge appropriately and effectively in selling situations
  • The hunter’s instinct: you don’t simply work hard---you seize ownership
  • Ability to be a team player and thrive in a high-activity work environment
  • A zest for learning: you’re always open to constructive criticism and agree that “good enough” is the enemy of “great”
  • 6 months - 3 years of B2B sales experience
  • Cold-calling experience
  • College degree (preferred)

About Our Benefits:

  • We offer employee benefits premiums that are 100% company paid
  • Company matching 401(k) plan
  • Community engagement/Volunteering at work opportunities

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

 

Apply Now

Outside Sales Representative
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OUTSIDE SALES REPRESENTATIVE

Description: Primarily responsible for making sales on behalf of Rubicon and driving revenue results in a defined market area using consultative sales approach that doesn’t focus solely on price.  Direct, in-person interactions with customers at customer locations is expected and, depending the market area, extensive out-of-office and/or out-of-town travel will be required for this job.    

Summary / General Description:

  • Engage in direct sales with existing and potential Rubicon customers
  • Prepare, lead, and finalize negotiations and contracts with customers 
  • Conduct in-person meeting with customers at customer and/or other off-site locations—including, but not limited to, educating customers on service differentiation, pricing, training and value-added during the sales process
  • Deliver proposals and assist with negotiation of terms on agreements
  • Anticipate how decisions are made and persistently explore customers’ business needs
  • Build and maintain a full sales pipeline from prospecting to close in a defined territory
  • Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction
  • Maintain a high level of integrity, commitment, and trust to exceed expectations in sales and retention of customer accounts
  • Report on competitive situations and maintain regular customer contact
  • Enter all activities and opportunities in CRM tool

Required Experience/Qualifications:

  • Degree preferred but not required
  • Experience using Salesforce.com to build and maintain pipeline
  • Experience in selling a service instead of a product
  • Experience in managing a short sales cycle
  • Experience in proactively attacking a territory and defining a plan to do so
  • Ability and desire  to work independently, with little direct supervision
  • Highly organized with attention to detail
  • Strong interpersonal skills and team player
  • 1-3 years of B2B outside sales experience, preferably in a service based industry with long term agreements.
  • Reliable transportation

Preferred Experience:

  • 1-3 years in waste, pest control, copier, uniform, or payroll sales.

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Outside Sales Representative
View Details+-

OUTSIDE SALES REPRESENTATIVE

Description: Primarily responsible for making sales on behalf of Rubicon and driving revenue results in a defined market area using consultative sales approach that doesn’t focus solely on price.  Direct, in-person interactions with customers at customer locations is expected and, depending the market area, extensive out-of-office and/or out-of-town travel will be required for this job.    

Summary / General Description:

  • Engage in direct sales with existing and potential Rubicon customers
  • Prepare, lead, and finalize negotiations and contracts with customers 
  • Conduct in-person meeting with customers at customer and/or other off-site locations—including, but not limited to, educating customers on service differentiation, pricing, training and value-added during the sales process
  • Deliver proposals and assist with negotiation of terms on agreements
  • Anticipate how decisions are made and persistently explore customers’ business needs
  • Build and maintain a full sales pipeline from prospecting to close in a defined territory
  • Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction
  • Maintain a high level of integrity, commitment, and trust to exceed expectations in sales and retention of customer accounts
  • Report on competitive situations and maintain regular customer contact
  • Enter all activities and opportunities in CRM tool

Required Experience/Qualifications:

  • Degree preferred but not required
  • Experience using Salesforce.com to build and maintain pipeline
  • Experience in selling a service instead of a product
  • Experience in managing a short sales cycle
  • Experience in proactively attacking a territory and defining a plan to do so
  • Ability and desire  to work independently, with little direct supervision
  • Highly organized with attention to detail
  • Strong interpersonal skills and team player
  • 1-3 years of B2B outside sales experience, preferably in a service based industry with long term agreements.
  • Reliable transportation

Preferred Experience:

  • 1-3 years in waste, pest control, copier, uniform, or payroll sales.

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Outside Sales Representative
View Details+-

OUTSIDE SALES REPRESENTATIVE

Description: Primarily responsible for making sales on behalf of Rubicon and driving revenue results in a defined market area using consultative sales approach that doesn’t focus solely on price.  Direct, in-person interactions with customers at customer locations is expected and, depending the market area, extensive out-of-office and/or out-of-town travel will be required for this job.    

Summary / General Description:

  • Engage in direct sales with existing and potential Rubicon customers
  • Prepare, lead, and finalize negotiations and contracts with customers 
  • Conduct in-person meeting with customers at customer and/or other off-site locations—including, but not limited to, educating customers on service differentiation, pricing, training and value-added during the sales process
  • Deliver proposals and assist with negotiation of terms on agreements
  • Anticipate how decisions are made and persistently explore customers’ business needs
  • Build and maintain a full sales pipeline from prospecting to close in a defined territory
  • Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction
  • Maintain a high level of integrity, commitment, and trust to exceed expectations in sales and retention of customer accounts
  • Report on competitive situations and maintain regular customer contact
  • Enter all activities and opportunities in CRM tool

Required Experience/Qualifications:

  • Degree preferred but not required
  • Experience using Salesforce.com to build and maintain pipeline
  • Experience in selling a service instead of a product
  • Experience in managing a short sales cycle
  • Experience in proactively attacking a territory and defining a plan to do so
  • Ability and desire  to work independently, with little direct supervision
  • Highly organized with attention to detail
  • Strong interpersonal skills and team player
  • 1-3 years of B2B outside sales experience, preferably in a service based industry with long term agreements.
  • Reliable transportation

Preferred Experience:

  • 1-3 years in waste, pest control, copier, uniform, or payroll sales.

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Sales Operations Analyst
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SALES OPERATIONS ANALYST

As a Sales Operations Analyst, you will work to drive sales, by creating scalable processes that ensure best practice adherence in lead, opportunity, and sales process management. You will also conduct complex data analysis that will be used to inform strategic decisions by stakeholders from across the company, and will directly affect customers both inside and external to Rubicon.

Analyst will be responsible for utilizing quantitative and qualitative data to make decisions that can significantly impact day to day sales operations, the ideal candidate will exercise sound judgement and be responsible for their decisions. You will be working in a fast-paced environment managing multiple projects at once, which involve stakeholders across the company.

Summary / General Description:

  • Manage technical aspects of key sales systems (Salesforce.com, Point Forward) used to generate, distribute, and report on leading and lagging sales indicators
  • Establish and maintain scalable processes that ensure best practices in lead and sales process management
  • Create and maintain reports on sales activities, campaign effectiveness, and business impact
  • Monitor and maintain data quality within Salesforce.com
  • Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
  • Work with SMB and Enterprise level sales representative to quantify their issues
  • Create training materials and train users on system utilization and best practices.

Required Experience/Qualifications:

  • Expert level of usage of Microsoft Excel with strong ability to automate reports (pivots, vlookups, etc.) 
  • BA/BS and 1-2 years of related experience
  • Sales-facing CRM

Preferred Experience:

  • Salesforce
  • Managing multiple projects at the same time in a fast-paced environment
  • Pardot
  • Salesloft

Skills:

  • Problem Solving/Analysis
  • Project Management
  • Technical Capacity
  • Decision Making
  • Communication Proficiency

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

SVP, Enterprise Sales
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Summary / General Description:

  • Develop and maintain a deep understanding of our clients, the market, competition and emerging trends within the industry
  • Define, and refine as necessary, Rubicon Global’s Enterprise Sales strategy and objectives; prioritize and allocate resources accordingly for successful execution
  • Manage, and continue to develop, a team of sales executives and managers to meet and exceed individual and team goals and key performance indicators
  • Establish and deliver against monthly, quarterly and annual revenue targets; review performance data including financials, sales and activity reports to monitor and measure productivity and goal progress
  • Collaborate with Customer Success and Operations teams to ensure necessary alignment of delivery resources and strategies based on forecasted client needs
  • Leverage Rubicon Global’s marketing team to create and execute effective client outreach and social marketing campaigns to drive front-end activity, brand recognition and differentiation in the marketplace

Preferred Experience/Qualifications:

  • Bachelor’s degree; Masters preferred
  • Proven record of building and scaling a high-performance sales organization for a well-recognized national brand
  • Demonstrated success in developing individual and team talent
  • Proven experience with exceeding sales targets
  • Strong analytical skills with the ability to gather and interpret internal and external customer requirement
  • Must be able to meet deadlines and work well under pressure
  • A thorough understanding of sales techniques
  • Excellent networking and influencing skills
  • Energy, drive, passion

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

 

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Information Technology
BI Analyst
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Reporting to the Vice President Data, Analytics & Insights, the BI Analyst will support the translation of big data into internal and external dashboards & reports to drive company performance. This role will play an integral part in building Rubicon’s competitive advantage through leveraging data for unique customer and vendor insights.

Duration: Full-time

Location: Atlanta, Georgia

Key Responsibilities:

  • Create and dynamically update performance metrics and design effective visualizations to convey actual performance and any deltas from targets
  • Extract information from SQL data warehouses and Microsoft Dynamics to create relevant customer and vendor reports
  • Conduct statistical analysis of big data to develop insights from the measured performance metrics, and contribute to root cause analysis and resolution of identified performance gaps
  • Propose and prioritize changes to reporting and create additional metrics and processes based on program changes and customer requirements
  • Support efforts to ensure data integrity across all platforms and departments
  • Contribute to idea generation for additional process improvements and automation
  • Work closely with the rest of the Rubicon team to create ad-hoc reports to support timely business decisions and project work

Preferred Experience/Qualifications:

  • Bachelor’s degree in Mathematics, Computer Sciences, Engineering or a related field from a four-year college or university; or five years dashboard development experience
  • Ability to work effectively with IT and internal customers to mine the right data sources efficiently and accurately
  • Proficient SQL skills and mastery of at least one statistical analytics tool; ideally with experience in Microsoft Dynamics, Microsoft SQL server, Microsoft Access, R, SPSS and Tableau (or any business intelligence tools)
  • Proven statistical skills and an ability to use hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses
  • A clear passion for learning new business analysis techniques independently and continuously
  • Understanding of BI best practices/methodologies, relational database management concepts, dimensional data modeling, data warehouse concepts and reporting techniques
  • Ability to work directly with end users to ensure results meet their needs
  • Strong interpersonal skills, capable of writing recommendations and interacting with company personnel on complex topics
  • Ability to present clear, concise reporting on concurrent projects and issues
  • Effective verbal and written communication skills

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

VP of Product Development
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VP OF PRODUCT DEVELOPMENT

Description:

Reporting to the Chief Technology Officer, the VP of Product Development will play an integral part in building Rubicon Global’s competitive advantage through the development of innovative products and services.

This job requires that you be a self-starter with the ability to work under pressure and handle multiple tasks simultaneously. You must possess excellent oral and written documentation skills and be able to interact with other team members and constituents to deliver products quickly and with high quality. You will be asked to contribute product features and provide design guidance for our products.  You will be asked to deliver these products in the shortest amount of time.   You will be asked to maintain and operate these products with minimum support.   You will be asked to engage directly in the day-to-day development activities. 

We're a flat, lean, agile, self-governing team. We value transparency and trust. We continue to create purpose in our work, question the status quo, seek individual mastery and encourage autonomy.

Responsibilities: 

  • Strategic planning for all product development efforts to include the subsequent testing, release and production needs
  • Evaluating new technologies and solutions in the market and being responsible for keeping abreast of trends that may impact the Company
  • In partnership with the company’s leadership, identify opportunities and risks for delivery, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
  • Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all products and services.
  • Develop and manage a structure to support the growth of the company and its offerings.
  • Develop and maintain key alliances with customers, haulers and software/hardware and service providers.
  • Define the product roadmap to ensure a solid product pipeline that meets client needs and business objectives. Establish supporting processes for development, design, and introduction of new products and services.
  • Lead business case analysis for developing and validating new products and services.
  • Lead overall product commercialization process
  • Establishing and maintaining key performance indicators, and communicating these items, on a regular basis, to the personnel working in this area, to track the status and success of the product commercialization function.
  • Leading, motivating and continually developing the personnel who are responsible for the day-to-day activities in this area.
  • Establish the procedures, policies and process within the role as well as interaction with other departments outside of Product Development.

Minimum qualifications:

  • BS in Computer Science, Math, related technical field or equivalent practical experience, MBA preferred.
  • Previous senior leadership roles in product or application development and engineering for high growth companies
  • Proven leadership of large-scale product teams that have delivered great products on deadline
  • Proven experience as a leader developing, deploying, and supporting software as a service / platform as a service solutions to commercial, industrial, and institutional users and/or utilities worldwide
  • Proven ability to recruit the best and brightest product team in the world and provide them with a vision and working environment to develop world-class applications while instituting compelling performance measurements that continually drive transparency and improved performance
  • Experienced with open source solutions that will allow provisioning in a cloud provider agnostic manner
  • Experience with globally distributed teams and business partners
  • Experience in managing both mainstream development and R&D activities

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Customer Success
Customer Success Specialist
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Customer Success Specialist

The Customer Success Specialist (CSS) processes inbound customer service requests and inquires via phone, e-mail and Internet portals. The CSS is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

Essential Functions:

  • Provides timely and accurate information to inbound customer service requests
  • Processes customer service requests according to established department policies and procedures
  • Provides timely feedback to the company regarding service failures or customer concerns

Day to Day Activities:

  • Answer incoming phone calls, manage E-mail and other web based systems (Portals)
  • Enter Service Requests into SharePoint based ticket system
  • Enter Orders into CRM (Caesar)
  • Schedule services with service partners
  • Follow up throughout the life of existing tickets – confirm resolution
  • Update different Portals with status of Service Requests
  • Outbound confirmation calls and emails
  • Report escalations to Escalation Management Team
  • Keep the customer informed about Ticket status
  • Administrative tasks as needed

Competencies:

  • Customer/Client Focus – Passion for Customer Care
  • Problem Solving/Analysis – Focus and enthusiasm to solve customer issues
  • Time Management – Strong organizational skills
  • Call Management – Call forwarding, conference calls
  • Communication Proficiency – Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners
  • Teamwork Orientation – Able to work with others in a productive way
  • Ability to multitask
  • Ability to think logically

Preferred Education and Experience:

  • Bachelor’s degree
  • 2+ years of experience in a professional setting
  • Customer service experience in high volume call center
  • Computer experience
  • Knowledge of industry related terms, concepts, and technologies

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Human Resources
Payroll & Benefits Manager
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PAYROLL & BENEFITS MANAGER 

Description:

The Payroll & Benefits Manager works to administer the activities relating to the company payroll, benefits and payroll processing including developing, implementing and monitoring (e.g., performing internal audit and control procedures to ensure that all wages and taxes are accurate). The individual will provide expert knowledge with all payroll, benefits and payroll administration.

Summary / General Description:

Payroll:

  • Process payroll for multiple state hourly, salaried, and temporary employees; including reviewing and importing hours from time and attendance system, entering PTO information, administering regulatory requirements, e.g., garnishments, taxes, and other adjustments to pay as necessary.
  • Implement and maintain payroll best practices to improve efficiency and consult with human resources team to improve payroll and payroll processes.
  • Maintain 401k remission schedule while ensuring contributions are submitted in a timely fashion. Update remission reconciliation on per period basis and ensure any differences are properly explained. Assist HR in the conduct of the annual 401k audit and Form 5500 preparation. File ACA forms.
  • Respond to all unemployment claims in a timely manner.
  • Maintain employee records in the payroll systems.
  • Administer the time and attendance policy and paid leave policy for all employees.
  • Produces scheduled and ad-hoc reports pertaining to payroll and human resources requirements.
  • Stays informed of all state and federal requirement changes as it relates to payroll and benefits in all states and communicates these changes to management.
  • Ensure our payroll procedure and benefits program stay compliant with federal, state, and local municipality tax regulations and laws
  • Assists the Vice President, Human Resources with special projects.
  • Perform other related duties as required and assigned.

Benefits:

  • Administers all employee benefit programs including enrollments and terminations.
  • Coordinates and conducts the new employee on boarding process and presents benefits presentations to ensure employees gain an understanding of benefit plans and enrollment provisions.
  • Fulfills all governmental regulatory mandates and ensures filings are performed as required.
  • Plans and administers annual open enrollment period. This includes preparation (or revision) and distribution of materials, conducting meetings to communicate changes to employees, and processing changes within deadlines.
  • Plans, conducts and reports results of audits to ensure all enrollments are accurate and that dependent information is correct for each employee.
  • Works closely with the Vice President, Human Resources on year end Worker’s Comp audits, 401k compliance testing, EEO-1 filings and other regulatory state and federal filings.
  • Addresses benefit inquiries to ensure timely and accurate resolutions. Maintains contact with employees and beneficiaries to facilitate proper and complete utilization of benefits for all employees.
  • Processes monthly billings from providers. Reviews billings for accuracy and approves for payment in a timely manner. Resolves discrepancies with carriers and payroll.
  • Coordinate with third party administrator to manage disability claims according to the plan.
  • Administers online COBRA enrollments/changes and responds to and manages unemployment claims and workers compensation cases.

Required Experience/Qualifications:

  • At least 5+ years of experience administering payroll in multiple states including New York and California, HRIS and benefits processes required. Work experience should include knowledge of basic human resources, payroll practices, benefits administration, and compliance or other related experience.
  • Certified Payroll Professional (CPP) or equivalent certification STRONGLY preferred
  • Must have strong knowledge of a variety of computer software applications including payroll, benefits, time & attendance.
  • Must have a high level of interpersonal skills to handle sensitive and confidential situations.
  • Strong understanding of Human Resources processes and terminology, payroll and benefit processes and procedures, including eligibility and enrollment rules and benefit s. procedure
  • Demonstrates exceptional analytical skills and ability to create useful and actionable reports from data.
  • Possess strong written and verbal communications skills.
  • Possess strong organization skills and ability to complete multiple tasks and high volume of work on deadline.
  • Strong attention to detail and ability to edit and proofread.
  • Possess a creative outlook with a problem-solving attitude.
  • Excellent time management, organizational, and follow-through skills.
  • Ability to respond quickly and accurately to requests for data, ability to provide excellent customer service a must.
  • Exceptional proficiency in Microsoft Office applications including Excel.
  • Ability to perform all duties in a confidential, professional and ethical manner.

About Rubicon Global

Rubicon Global is the worldwide leader in sustainable, cloud-based waste and recycling solutions.  Using its proprietary technology platform, the company provides comprehensive waste stream solutions that enable companies and governments to reduce expenses, increase recycling, and find economic value in their waste. Rubicon’s goal is to create sustainable solutions for businesses, governments and the planet. Learn more at www.rubiconglobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

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