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Sales
Account Executive
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Rubicon Global is a rapidly growing, well-funded tech company with a cloud-based platform disrupting the waste management industry.

About the Position:

Businesses that partner with Rubicon Global come in all shapes, sizes and market caps. Our SMB Account Executives are a critical arm of Rubicon’s sales organization penetrating a $900 billion global market. Scaling to capture more of the SMB market is critical to driving our expansion. This is an incredible opportunity for someone who wants to get in on the ground floor of a huge sales team in Atlanta.

  • Base salary of $35,000 + uncapped commission, with on-target performance metrics, puts you on track for $55k earnings first year

What you’ll do:

  • Build and maintain a full sales pipeline from prospecting to close in a defined territory through cold-calling
  • Educate customers on service differentiation, pricing, training and value-added during the sales process
  • Anticipate how decisions are made and persistently explore customers’ business needs
  • Follow up after sales to achieve referrals, grow existing business, and ensure customer satisfaction
  • Maintain a high level of integrity, commitment, and trust to exceed expectations in sales and retention of customer accounts

What you’ll need:

  • The cognitive horsepower to demonstrate in-depth knowledge of Rubicon's products and services, applying that knowledge appropriately and effectively in selling situations
  • The hunter’s instinct: you don’t simply work hard---you seize ownership
  • Ability to be a team player and thrive in a high-activity work environment
  • A zest for learning: you’re always open to constructive criticism and agree that “good enough” is the enemy of “great”
  • 6 months - 3 years of B2B sales experience
  • Cold-calling experience
  • College degree (preferred)

About Our Benefits:

  • We offer employee benefits premiums that are 100% company paid
  • Company matching 401(k) plan
  • Community engagement/Volunteering at work opportunities

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

 

Apply Now

Finance
AP Vendor Reconciliation Analyst
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AP Vendor Reconciliation Analyst

Description:

The Vendor Reconciliation Analyst is responsible of anticipating Account Payables issues by analyzing and reconciling vendor AR information with Rubicon payment history. To perform this role, the Vendor Reconciliation analyst must interact with both vendors, and internal stakeholders to resolve discrepancies, while also fostering process and data quality improvement by providing expert advice on the daily findings as appropriate. As a main goal, the VRA must prevent foreseeable Customer Service Interruptions by addressing payment discrepancies in a timely manner.

Summary / General Description:

  • Reconciles assigned vendor statements (BOX) v. payment history or processing status, and provide update to the vendor on payment data/expectation
  • Respond to Stop Service Notifications (BOX & Dispatch Queue) by making sure vendor receives payment information within the established SLA
  • Executes payment research to verify cash payment application. Also, facilitates resolution of payment application issues raised by the hauler during the reconciliation process
  • Distribute invoices among the different Vouchering Specialists for appropriate processing (after verifying processing was not performed in the system)
  • Procure invoices to match open work orders utilizing the Dynamic Accrual Report to prioritize vendors and Customers
  • Perform past due balance troubleshooting, serving as a point of contact for vendors/stakeholders to inquire about payment confirmation.
  • Prevents/Facilitates the resolution of the issues leading to Stop Services by maintaining on going communication with the hauler AR contact
  • Maintains vendor information up-to-date, including the request for vendor profile update as necessary
  • Works with Customer Care and IT to cleanup of obsolete work orders based on vendor confirmation that invoices have been paid

Required Experience/Qualifications:

  • Bachelor’s degree in Business or analytical focused field
  • Demonstrated financial acumen
  • Experience working in Accounts Payable, account reconciliation, vendor management, Cash or Accounting Department
  • Demonstrated project execution experience
  • Demonstrated experience with issue resolution

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Customer Success
Customer Success Specialist
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Customer Success Specialist

The Customer Success Specialist (CSS) processes inbound customer service requests and inquires via phone, e-mail and Internet portals. The CSS is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

Essential Functions:

  • Provides timely and accurate information to inbound customer service requests
  • Processes customer service requests according to established department policies and procedures
  • Provides timely feedback to the company regarding service failures or customer concerns

Day to Day Activities:

  • Answer incoming phone calls, manage E-mail and other web based systems (Portals)
  • Enter Service Requests into SharePoint based ticket system
  • Enter Orders into CRM (Caesar)
  • Schedule services with service partners
  • Follow up throughout the life of existing tickets – confirm resolution
  • Update different Portals with status of Service Requests
  • Outbound confirmation calls and emails
  • Report escalations to Escalation Management Team
  • Keep the customer informed about Ticket status
  • Administrative tasks as needed

Competencies:

  • Customer/Client Focus – Passion for Customer Care
  • Problem Solving/Analysis – Focus and enthusiasm to solve customer issues
  • Time Management – Strong organizational skills
  • Call Management – Call forwarding, conference calls
  • Communication Proficiency – Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners
  • Teamwork Orientation – Able to work with others in a productive way
  • Ability to multitask
  • Ability to think logically

Preferred Education and Experience:

  • Bachelor’s degree
  • 2+ years of experience in a professional setting
  • Customer service experience in high volume call center
  • Computer experience
  • Knowledge of industry related terms, concepts, and technologies

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Information Technology
Data Scientist
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Description:

Reporting to the Product Manager Data & Analytics, the data scientist will support the translation of big data into internal and external dashboards & reports and create models to drive company performance. This role will play an integral part in building Rubicon’s competitive advantage through leveraging data for unique customer and vendor insights.

Duration: Full-time

Location: Atlanta, Georgia

Key Responsibilities:

  • Develop machine learning models.
  • Dive into large, complex real-world datasets and produce innovative analysis and predictive models.
  • Conduct statistical analysis of big data to develop insights from the measured performance metrics, and contribute to root cause analysis and resolution of identified performance gaps
  • Work with mapping / routing tools (ex. ArcGIS) to create optimized routes for haulers.
  • Propose and prioritize changes to reporting and create additional metrics and processes based on program changes and customer requirements
  • Support efforts to ensure data integrity across all platforms and departments
  • Contribute to idea generation for additional process improvements and automation
  • Work closely with the rest of the Rubicon team to create ad-hoc reports to support timely business decisions and project work

Preferred Experience/Qualifications:

  • Bachelor’s degree in Mathematics, Computer Sciences, Engineering or a related field from a four-year college or university; or five years dashboard development experience
  • Ability to work effectively with IT and internal customers to mine the right data sources efficiently and accurately
  • Proficient SQL skills and mastery of at least one statistical analytics tool; ideally with experience in Microsoft Dynamics, Microsoft SQL server, Microsoft Access, R, SPSS and Tableau (or any business intelligence tools)
  • Experience with building and maintaining GIS models using ESRI’s products.
  • Proven statistical skills and an ability to use hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses
  • A clear passion for learning new business analysis techniques independently and continuously
  • Understanding of BI best practices/methodologies, relational database management concepts, dimensional data modeling, data warehouse concepts and reporting techniques
  • Ability to work directly with end users to ensure results meet their needs
  • Strong interpersonal skills, capable of writing recommendations and interacting with company personnel on complex topics
  • Ability to present clear, concise reporting on concurrent projects and issues
  • Effective verbal and written communication skills

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Marketing
Demand Generation Manager
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DEMAND GENERATION MANAGER

Description:

We are seeking a motivated, experienced Demand Generation & Marketing Automation Manager at our rapidly growing startup to generate and nurture our sales pipeline in addition to building a world-class customer experience. He or she will be responsible for developing and building upon demand generation programs to meet revenue goals and managing and expanding the utilization of marketing tools and technologies to get the most out of our investments.

The Demand Generation & Marketing Automation Manager will create and execute on the demand generation strategy for our four primary business units. A successful candidate will have a keen understanding of how to efficiently and effectively manage marketing resources to maximize business growth, displaying strengths in both analytical and creative thinking. He or she will define, create, execute and measure integrated marketing campaigns using a variety of program types and channels. This position will report directly to the Director of Marketing & Demand Generation.

This person will serve as the expert in our marketing automation system with a critical focus on scaling our customer base through both online and traditional marketing. He or she will help Rubicon achieve higher margins, reductions in cost to serve, improved revenue growth with a focus on diversion, an increase in customer and hauler engagement, and higher satisfaction scores. This position is based at Rubicon Global’s headquarters in Atlanta, GA.

 

Summary / General Description:

  • Develop and execute on demand generation strategy leveraging key channels such as email, website, referrals, paid media, paid search/PPC and partners to achieve team and company-level goals and objectives
  • Own lead management process and accelerate pipeline generation and velocity
  • Track pipeline sourced from marketing channels from lead creation to revenue and analyze information to improve budget allocations and decision making
  • Devise and implement strategies to drive website traffic
  • Develop and run topical multi-touch, multi-attribution campaigns to elevate brand recognition and engagement
  • Assist with customer technology product adoption through digital communication and incentives
  • Manage MarTech stack to drive best-in-class data capture, cleansing and management and review new technologies to keep the company at the forefront of developments in digital marketing
  • Manage and expand the capabilities of our marketing automation system (Pardot) and implement and maintain integrations with third-party platforms
  • Use automation to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
  • Manage priorities and timelines effectively to meet critical deadlines
  • Evaluate, recommend and test new marketing channels including assessing potential traffic sources, negotiating pricing/terms and launching campaigns
  • Train and collaborate with sales representatives on relevant campaigns/promotions and marketing technologies
  • Manage demand generation budget and expense tracking
  • Manage relationship with marketing automation agency and collaborate with internal/external web development and creative resources

Required Experience/Qualifications:

  • Solid understanding of SEO & SEM principles
  • Working knowledge of Pardot
  • Proficient Salesforce user
  • Experience building and maintaining a MarTech stack
  • Experience managing people, agencies and vendors
  • 4+ years of B2B marketing experience with 2+ years of B2B demand generation/marketing automation experience
  • Bachelor’s degree required
  • Proven success in enabling organization or business unit to achieve its revenue goals through building highly effective demand programs
  • Experience creating enterprise account-based marketing in addition to small-medium business marketing programs
  • Expert in lead scoring, nurturing programs, list management, segmentation and targeting
  • Great track record of working across sales, marketing, customer success and technology teams
  • Superior understanding of demand generation best practices, especially in relation to digital prospect journeys
  • Demonstrated experience defining and measuring programs, including analytics and reporting, and translating information into consumable executive-level and investor-facing updates
  • Superior project management and organization skills
  • Strong writing and editing skills
  • Excellent communication and interpersonal skills
  • Ability to take ideas and execute a solution with speed
  • Big picture thinker with meticulous attention to detail
  • Appetite for experimentation, innovation and taking risks
  • Results oriented; highly analytical and metrics driven
  • Ability to solve complex problems
  • Self-starter who takes initiative; strong sense of ownership and urgency
  • Enjoys working in a highly collaborative, fast-paced environment
  • Passion for sustainability and the environment

Preferred Experience:

  • Experience working in SaaS
  • Experience with e-commerce

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Public Policy
Smart City Account Manager
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SMART CITY ACCOUNT MANAGER

Description:

Rubicon Global is currently seeking an account management professional to fill our first Smart City Account Manager role. As the face of Rubicon to our city government customers, this role defines the customer experience for our government partners. We are looking for proactive candidates with a proven track record of delighting internal and external customers with excellent service.

 

The successful candidate is joining a company that sets a high bar for what counts as high quality customer service. Rubicon’s business has expanded quickly, driven in large part by excellent customer support. Our enterprise customer success team has redefined customer success in the waste industry and our vision is to deliver the same high-quality customer support and account management to our city government customers. 

 

This role is a unique opportunity to create the account management function for cities at Rubicon. The ideal candidate will be a proactive problem-solver with excellent interpersonal skills. Flexibility, commercial awareness, and a passion for cities are important attributes.   

Key Responsibilities:

  • Develop a trusted advisor relationship with city government staff. Help our cities drive cost savings, sustainability, and operational excellence in their solid waste departments using our technology as the linchpin.
  • Support and manage a wide variety of day-to-day requests, including product questions, requests for analytical insights and operational improvements, and technical support queries. Coordinate with internal experts and ensure that these requests are addressed correctly and in a timely manner and see issues through to their conclusion
  • Ensure that all cities receive extraordinary value from our product and services. Clearly outline and then exceed our stated goals during the contract period. Document the value that we provide.  Take ownership for each customer’s success and ROI with our services.
  • Proactively consult with cities to fully understand their needs and actively solve pain points. Address their needs before they become a problem.
  • Build strong trust-based relationships with city staff, often at the Deputy Director level and above.
  • Collaborate internally with Product team to communicate customer needs to design ideal offering/features.
  • Coordinate closely with the Launch team to get each new city off to a fast start and ensure a smooth transition from launch to ongoing support. Develop and define internal processes where necessary to strengthen our ability to serve our cities.
  • Support the Strategic Initiatives team in driving sales to new cities where needed.
  • Identify new areas where we can provide technology support to city solid waste divisions as well as other departments in cities.
  • Support pilot cities in the process of moving from pilot to paying customers.
  • Regularly travel to support our city customers.

Preferred Experience:

The ideal candidate will have previous experience in solid waste (ideally in a municipality or government) and / or at least 5 years of experience in account management or customer success in a software company.

  • B.S. or B.A. required.
  • Minimum 8+ years work experience required.
  • Experience in solid waste, particularly at a municipal government, preferred.
  • Experience in customer success or similar customer-facing role at a software company or SaaS startup, preferred.
  • Proven track record of building rapport and relationships at all levels, particularly elected officials, government staff, and municipal leadership.
  • Commercial awareness, particularly in identifying business development opportunities within existing client relationships.
  • Excellent writer and communicator with strong presentation skills via phone, online and in person.
  • Internet-savvy and entrepreneurial.
  • Able to effectively prioritize and execute tasks in a dynamic, fast-paced, ever-changing startup environment. Adaptability and flexibility are critical skills.
  • Account management, project management and problem-solving skills.
  • High level of organization and a great attention to detail.
  • Prior experience in SaaS account management or operations in industries including technology, public sector, law enforcement, or legal is a plus.
  • Data driven with appreciation of organization and process.
  • Microsoft Office expertise required.

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Innovation and Hauler Relations
Vendor Partnership Manager
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VENDOR PARTNERSHIP MANAGER

**The official internal title for this role is IHR Regional Manager

Reporting to the Director of Innovation and Hauler Relations, the IHR Regional Manager (aka Vendor Partnership Manager) is responsible for building in-depth relationships with the vendor partners across Rubicon's hauler network. This role will play an integral part in building Rubicon’s competitive advantage by ensuring Rubicon receives the best service at the lowest possible price within its expansive vendor network and by exciting Rubicon’s vendor partners to adopt the company’s technology and other strategic offerings.

Duration: Full-time                         

Location: Atlanta, Georgia

Team: Innovation & Hauler Relations

Key Responsibilities:

  • Rapidly develop an in-depth knowledge of the waste and recycling industry in the US, and the different vendor partners
  • Improve vendor performance for Rubicon along a balanced scorecard through relationship building, influencing and negotiations
  • Resolve day-to-day escalated requests for specific vendor performance affecting Rubicon’s customers
  • Continuously challenge current rates paid to identify additional margin opportunities for Rubicon based on the relationship with vendor partners
  • Drive vendor partner adoption/purchase of Rubicon’s innovative programs, such as SMARTCities and RubiconSelect
  • Make data-driven decisions on allocation of customer locations to vendor partners based on their performance, density, and level of partnership (to include tech adoption, membership, and relationship)
  • Quantify and communicate financial benefit of the supply chain & procurement efforts towards internal and external stakeholders

Preferred Experience/Qualifications

  • Bachelor’s degree in Business Management, Engineering, Logistics and Transportation, Operations Management or a related field from a four-year college or university
  • 3-5 years of experience in vendor partnership management and expert knowledge in negotiations
  • Proven track record in building relationships with vendors to improve their performance
  • Analytical mindset to support data-driven decision-making and negotiations using advanced tools
  • Positive, solution-oriented mindset to bring creative, technology-driven solutions to the waste industry
  • High level of motivation to progress within the organization and ability to balance long-term solutions with rapid impact
  • Strong, concise oral and written communication with internal and external stakeholders across all levels (truck-drivers to CEO)
  • Management experience strongly preferred

About Rubicon Global

Rubicon Global is a technology company that provides waste, recycling, and smart city solutions to businesses and governments worldwide. It develops and deploys a full suite of cloud-based solutions to help its customers and network of independent waste haulers work towards more sustainable waste and recycling practices, uncover cost savings, and improve operations through data analytics. Using its proprietary technology platform, Rubicon helps its partners find economic value in their waste streams and confidently execute on their sustainability goals, always with an eye towards those solutions that have long-term economic viability. The company has over 1,000,000 service locations worldwide, is headquartered in Atlanta, GA, and has core teams in New York City and San Francisco. Rubicon is a Certified B Corporation and was named a Great Place to Work™ in 2018. Learn more at www.RubiconGlobal.com.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Questions?
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