Careers

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Manufacturing, Industrial & Logistics
Key Account Manager
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KEY ACCOUNT MANAGER

Description:

The Key Account Manager serves as the primary business contact to the key client decision makers and owns the end result of client satisfaction.  The Key Account Manager works directly with assigned Client Services personnel to deliver high quality service on a daily basis. In addition, the Key Account Manager works with the Circular Solutions and Recycling & Reuse Teams in the identification, design and implementation of value added solutions that reduce cost and increase diversion.  The Key Account Manager is accountable for understanding the overall financial health of the client account and for communicating trends and exceptions that impact profitability. The Key Account Manager will build relationships with key client decision makers to secure new and repeat business opportunities. The Key Account Manager is responsible for ensuring the integrity of the critical customer data that drives accurate billing to client and payment to vendors.

Responsibilities:

  • Promote Enthusiastic Customer Service from all Rubicon Global associates at all times.
  • Accountable for team performance for all client communications, conflict resolution, and timely completion of client deliverables.
  • Reviews client invoices for accuracy and ensure that errors are corrected in operating system
  • Continuously analyzes and informs senior management on material changes to client account profitability, both in aggregate and at the client location level.
  • Reviews initial right-sizing recommendations from Client Solutions Analyst and provides guidance on final work product. Communicates right-sizing plans and results to client.
  • Coordinates with the Project Desk to ensure timely and effective implementation of new locations, relocations or closures.
  • Using data analysis and client feedback, works with Circular Solutions and Recycling & Reuse to design and implement value added solutions that reduce costs and/or increase diversion.
  • Maintain understanding of company capabilities and service, and, in partnership with Channel Director, effectively communicate all offerings to the client. 
  • Ensures that all standard operating procedures are followed by all team members
  • Tracks and analyzes quality and productivity metrics
  • Generate and analyze reports to ensure that tasks are being effectively managed and closed by team.
  • Reviews weekly service variance reports and provides explanations for all variances that impact client profitability
  • Provides feedback and coaching to team members to continuously improve the quality of customer service provided to client.
  • Facilitates collaboration for cross-departmental deliverables
  • Generates, analyzes and presents performance reporting to key client decision makers, either on-site at client locations or via teleconference or Webex.
  • Presents internal client account review to Leadership Team
  • Maintains integrity of client data in operating system

Required Experience/Qualifications:

  • Minimum 5 years of Customer Service or Account Management experience
  • Proven ability to drive sustained program satisfaction for National Account customers
  • Ability to manage, motivate and coach customer service staff
  • Excellent problem solving ability
  • Extremely detail oriented
  • Advanced Microsoft Office skills (Excel, Word, PowerPoint, Salesforce)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Professional written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities  with minimal direction
  • Strong public speaking/ presentation skills

Key Competencies:

  • Adaptability
  • Sense of urgency
  • Situation awareness
  • Passion and commitment
  • Strong communication skills
  • Accountability Drive for results
  • Focus on continuous improvement
  • Desire to collaborate
  • Critical thinking and problem solving skills
  • Planning and organizing
  • Decision-making
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • Conflict management

About Rubicon Global

Rubicon Global is a technology company that powers a digital marketplace, provides a suite of SaaS products for waste, recycling, and smart city solutions, and collects and analyzes data for businesses and governments worldwide.

Rubicon is using technology for social good, to help turn neighborhoods into greener and smarter cities. The company is a Certified B Corporation, which means we align our business with purpose.

Rubicon’s mission is to end waste in all of its forms. This starts with the physical waste that businesses, governments and organizations produce in their daily operations.  But it goes a step further to include wasted time, wasted money, and wasted energy. It starts with keeping materials out of landfills and creating a more circular economy through recycling and reuse, and expands to include creating a more efficient and effective society.

Through technology, Rubicon is transforming the entire category of the waste and recycling industry.  With the advent of artificial intelligence, big data, and machine learning, the world of both residential and commercial waste and recycling is going to be entirely different 50 years from now, and Rubicon is the catalyst that is driving that change.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Information Technology
Product Support Specialist
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PRODUCT SUPPORT SPECIALIST

Description:

Help Rubicon’s customers (internal and external) successfully navigate our software to execute their tasks and gain value from the system.  You will be on the front line helping to answer questions, train users and investigate complex data problem across our technology platform.  Your mission extends to developing repeatable guides and tutorials to making the products easier to adopt and solving recurring issues.  You will be a part of the product development team providing feedback to make the software and user experience better as we expand our presence worldwide.

Summary / General Description:

  • Review user support requests and escalate tickets that they can’t solve personally.
  • Rapidly learn business and technology concepts while completing open tickets with concurrent deadlines.
  • Develop product support and help desk service request that enable the company to gather the right information to speed resolution Note: we are investing in a great system to enable this, but need people who will dedicate the time and energy to making the system work for our customers and internal team members
  • Directly assist Rubicon Global’s end-users to successfully navigate our Software including Back-Office ERP functionality
  • Provide training on ERP system features and functions including creating guides and quick references that can be directly accessed by users
  • Keep up with product releases understanding what is changing and helping to communicate with customers and updating support materials
  • Maintain the FAQ’s, guides and tutorials required for product support

Required Experience/Qualifications:

  • Three or more years of related experience (i.e. Having worked in Product / Software Support in the past including significant time interacting with clients); BS/BA degree or equivalent experience preferred
  • Ability to communicate in a confident manner with customers that have support needs.
  • Must be a tenacious problem solver.
  • Exceptional interpersonal skills to interface with clients, prospects, and colleagues
  • Excellent client service support skills
  • Ability to work independently under minimal supervision
  • Excellent organizational, communication (both verbal and written), and client relationship management skills (whether interaction is in person, over the telephone or via email)
  • Ability and desire to work in a fast-paced environment (maybe demanding or unstructured work environment)
  • Proven ability to handle pressure, multi-task and prioritize work at all times
  • Must be able to take direction and work well as part of a Team
  • Willing to assume additional responsibilities not specifically outlined herein, as requested

Preferred Experience:

  • Experience with business processes and functions performed by ERP/accounting systems a plus.
  • Experience improving operational processes working with metrics and data to measure and improve over time
  • Ability to write SQL queries is helpful

About Rubicon Global

Rubicon Global is a technology company that powers a digital marketplace, provides a suite of SaaS products for waste, recycling, and smart city solutions, and collects and analyzes data for businesses and governments worldwide.

Rubicon is using technology for social good, to help turn neighborhoods into greener and smarter cities. The company is a Certified B Corporation, which means we align our business with purpose.

Rubicon’s mission is to end waste in all of its forms. This starts with the physical waste that businesses, governments and organizations produce in their daily operations.  But it goes a step further to include wasted time, wasted money, and wasted energy. It starts with keeping materials out of landfills and creating a more circular economy through recycling and reuse, and expands to include creating a more efficient and effective society.

Through technology, Rubicon is transforming the entire category of the waste and recycling industry.  With the advent of artificial intelligence, big data, and machine learning, the world of both residential and commercial waste and recycling is going to be entirely different 50 years from now, and Rubicon is the catalyst that is driving that change.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

SmartCity & Policy
Smart City Sales Manager
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SMART CITY SALES MANAGER

Description:

Rubicon Global is seeking a sales professional to expand the reach of our smart cities work with local governments in North America.  The role is based out of our office in New York City with frequent travel. As the first dedicated sales position for our Smart City business, the role is an excellent opportunity to build a sales organization and shape the trajectory of Rubicon’s fastest-growing line of business.  We are looking for proactive candidates with sales or procurement experience in the smart city or government space.

The successful candidate will be joining Rubicon at a time of significant growth for our smart cities work. We have now implemented our smart city technology in over 30 cities, including Atlanta, GA, Montgomery, AL, and Spokane, WA. We are well-positioned to expand this work in 2019 and beyond. The ideal candidate will be an experienced sales manager with the desire to grow the business while helping to establish sales processes and systems for scale.  Flexibility, strong commercial awareness, and a passion for cities are important attributes.

The role is also an opportunity to be based at Rubicon’s expanding New York City office. Only candidates based in the NYC area or willing to re-locate to NYC should apply.   

 

Key Responsibilities:

  • Build and manage a strong pipeline of potential government customers by establishing deep relationships across the industry, managing existing relationships, and doing cold outreach.
  • Convert this pipeline into pilot implementations and ultimately revenue-producing contracts for Rubicon.  
  • Identify opportunities to help new and existing city customers drive cost savings, sustainability, and operational excellence in their solid waste departments and across other departments in the city using our technology.
  • Identify, vet, and respond to Requests for Proposals from potential government customers. Work hand-in-hand with other departments within Rubicon--including Legal, Finance, and Tech--to prepare the best possible submissions.
  • Lead and manage our outreach efforts to new city governments in close coordination with the marketing team.
  • Develop and execute the sales strategy to meet annual revenue targets for the smart city business.
  • Support our Account Management team to identify and close new opportunities within our network of existing contracts.
  • Coordinate closely with the Launch team to get each new city off to a fast start and ensure a smooth transition from contract signing to implementation. Develop and define internal processes where necessary to strengthen our ability to serve our cities.
  • Achieve and maintain a deep technical understanding of our products, their use cases, and our product development roadmap. Understand and be able to communicate how cities will receive extraordinary value from our product and services.
  • Inform and support the product development team as they continue to evolve the product by providing customer feedback, market dynamics, and example use cases.
  • Collaborate internally with Product team to communicate customer needs to design ideal offering/features.
  • Proactively consult with cities to fully understand their needs and actively solve pain points.
  • Regularly travel to meet existing and potential city customers.

Preferred Skills and Experience:

The ideal candidate will have previous experience in sales (ideally in a government context) and / or at least 5 years of experience at a software company. The ideal candidate will possess extraordinary communication skills, including strong writing and presentation skills.  The following skills and experience are required:

  • S. or B.A. required.
  • Minimum 7+ years work experience.
  • Experience in sales at a software company or SaaS startup with governments as end users.
  • Proven track record of building rapport and relationships at all levels, particularly elected officials, government staff, and municipal leadership.
  • Commercial awareness, particularly in identifying business development opportunities within a government context
  • Excellent writing and communication skills, including presentation skills via phone, online and in person.
  • Internet-savvy and entrepreneurial.
  • Able to effectively prioritize and execute tasks in a dynamic, fast-paced, ever-changing startup environment. Adaptability and flexibility are critical skills.
  • High level of organization and a great attention to detail.
  • Data driven with appreciation of organization and process.
  • Microsoft Office expertise required.

 

Applicants must submit a cover letter and resume to apply.

About Rubicon Global

Rubicon Global is a technology company that powers a digital marketplace, provides a suite of SaaS products for waste, recycling, and smart city solutions, and collects and analyzes data for businesses and governments worldwide.

Rubicon is using technology for social good, to help turn neighborhoods into greener and smarter cities. The company is a Certified B Corporation, which means we align our business with purpose.

Rubicon’s mission is to end waste in all of its forms. This starts with the physical waste that businesses, governments and organizations produce in their daily operations.  But it goes a step further to include wasted time, wasted money, and wasted energy. It starts with keeping materials out of landfills and creating a more circular economy through recycling and reuse, and expands to include creating a more efficient and effective society.

Through technology, Rubicon is transforming the entire category of the waste and recycling industry.  With the advent of artificial intelligence, big data, and machine learning, the world of both residential and commercial waste and recycling is going to be entirely different 50 years from now, and Rubicon is the catalyst that is driving that change.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Finance
Treasury Manager
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TREASURY MANAGER

The Treasury Manager for Rubicon will lead the cash management, cash flow forecasting and payment processing function of the organization. In this position, you will also analyze daily cash operations and banking fees to identify and implement opportunities to increase efficiency and lower costs. You will maintain the company's global cash position to ensure adequate working capital, manage cash applications, investments, and maintain appropriate security and authorization of cash management transactions across all bank accounts. You will also manage the Company's cash flows in coordination with other departments (for example, collections and accounts payable) and account for daily transactions and monthly close responsibilities.

 

As a member of the Finance and Accounting department, you will serve as representative on Treasury related technology projects, ensuring implementation of functionality that improves cash flow visibility and efficiency. You will also identify and implement practices to help protect the company from risk and remain in compliance. The ideal candidate is a self-starter who can work autonomously to achieve strong results; is solutions-oriented and able to execute to completion and is able to think and communicate clearly and proactively to influence the current and future state of Treasury operations.

Responsibilities

  • Manage daily cash position across all bank accounts and prepare monthly cash management reports
  • Leads, coaches, and develops the treasury and payment processing team
  • Oversees the Company’s liquidity position, including planning and execution of investment and borrowing strategies, managing intercompany cash and lending, and capital injections
  • Responsible for all debt management reporting, compliance and repayment analysis including credit facility and corporate covenant management
  • Drives treasury project load including acquisition, divestitures, related integrations & diligence, bank structure analysis, and additional financial analysis and modeling
  • Evaluate processes and identify opportunities to develop or improve policies, procedures, and controls
  • Ensure monthly processes are closed and completed timely and accurately and assist in other areas of the monthly close as needed
  • Participate in budgeting and forecasting as it relates to cash and capital spending
  • Develop Company and departmental policies and procedures that will lead to enhanced cash management
  • Manage merchant acquiring relationships including optimizing interchange and acquisition fees, analyze card data and surcharge compliance
  • Manage employee credit card program and corporate credit cards to ensure timely payments, while complying with the Travel and AP processing policies
  • Optimize the P-Card and SUA payment strategies to maximize float, extend days payable outstanding, and increase savings
  • Cultivate banking relationships; analyze and negotiate bank and service fees
  • Process ACH and wire transactions
  • Support Controller with special projects including various accounting and reporting projects

Required Experience/Qualifications:

  • Bachelor's degree in Accounting, Finance or Economics. MBA and/or CTP from full-time program, preferred.
  • 4-6 years experience in treasury management
  • Excellent financial analysis skills
  • Understanding of cost of capital and discounted cash flow modeling
  • Extremely articulate
  • Self-motivated
  • Must be organized and able to prioritize multiple tasks and have a sense of urgency
  • Work with minimal supervision
  • Willing to work extra hours during peak times especially during close cycles
  • Ability to work cooperatively and collaboratively with all levels of employees, and management to maximize performance, creativity, problem solving, and results

About Rubicon Global

Rubicon Global is a technology company that powers a digital marketplace, provides a suite of SaaS products for waste, recycling, and smart city solutions, and collects and analyzes data for businesses and governments worldwide.

Rubicon is using technology for social good, to help turn neighborhoods into greener and smarter cities. The company is a Certified B Corporation, which means we align our business with purpose.

Rubicon’s mission is to end waste in all of its forms. This starts with the physical waste that businesses, governments and organizations produce in their daily operations.  But it goes a step further to include wasted time, wasted money, and wasted energy. It starts with keeping materials out of landfills and creating a more circular economy through recycling and reuse, and expands to include creating a more efficient and effective society.

Through technology, Rubicon is transforming the entire category of the waste and recycling industry.  With the advent of artificial intelligence, big data, and machine learning, the world of both residential and commercial waste and recycling is going to be entirely different 50 years from now, and Rubicon is the catalyst that is driving that change.

Rubicon Global is a Certified B Corp and an Equal Employment Opportunity/Affirmative Action Employer. We also maintain a Drug-Free Workplace.

Apply Now

Questions?
Call 844-479-1507 or Contact Us
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